Returns & Exchanges
At Medik8, we want you to be completely satisfied with your skincare journey. If you are not entirely happy with your purchase, we offer a 30-day return policy for products in their original, unused condition.
Initiate Your Request
Contact our Customer Care team within 30 days of receipt with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Ensure the products are securely packed in their original packaging to prevent damage during transit, including a copy of your delivery note.
Ship to Medik8
Affix the provided return label to your parcel and drop it off at your nearest authorized carrier location, keeping your proof of postage for tracking.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing